Digital Delivery Policy

This policy explains digital delivery by Cyrock Capital LLC FZ, trading as Ravexokey. It forms part of our Terms and Conditions. Support: support@ravexokey.com.

We credit the account specified at checkout with the purchased balance, entitlement or prepaid subscription. There are no physical goods or activation keys. Order notifications confirm the transaction; delivery is the actual account credit.

Check the platform, account identifier, server, region and product before paying. You must be authorised to request the credit. We do not require game-account passwords, authentication codes or recovery credentials.

Any account eligibility, region or subscription restrictions must be disclosed before payment. For prepaid subscriptions, the listing explains the duration and when it begins. Ravexokey does not automatically renew the subscription or make recurring charges.

Fulfilment begins after order acceptance, confirmed payment and any necessary security checks. The expected and maximum fulfilment times are [CONFIRMED DELIVERY TIMEFRAMES], disclosed for the order before payment. A card authorisation or a cryptocurrency transaction broadcast may not by itself mean payment has been confirmed.

If payment checks or a platform problem delay supply, we will notify you and provide an updated estimate. We will not treat a pending request as completed delivery. If we cannot fulfil an order, or a delay gives you a legal cancellation right, the Refunds and Cancellations Policy applies.

Check the balance, entitlement or subscription status in the recipient account. A purchase receipt alone does not prove that crediting succeeded. If the account has not been credited within the stated timeframe, contact support with the order number, purchase email and relevant account identifier.

We check the fulfilment result and, where needed, information from the relevant platform. We may request a screenshot with unrelated personal information hidden. Do not send passwords or full payment credentials. We will investigate a missing, duplicate, insufficient or incorrect credit and provide the appropriate remedy.

Contact us immediately if you entered an incorrect identifier or region. We will try to correct it before fulfilment. Once the entitlement has reached the account you specified, recovery or reversal may be unavailable. We do not offer discretionary refunds for selection errors, but we will assess our own contribution to the issue and any mandatory rights you retain.

Where the error was ours or the product was misdescribed, completed delivery does not prevent a remedy. We will not require you to bypass publisher or regional restrictions to use the product.

There is no shipping charge. The full price is shown before payment. Product and payment availability depend on the supported country, platform and applicable rules. Customers in Türkiye use card payment through N-Genius; cryptocurrency payment is unavailable for that market and for other orders subject to the Turkish prohibition. We provide an initial support response within 24 hours of receiving your enquiry. Resolution may require further investigation.